Fair billing
Refund & Cancellation Policy
We want payment terms to be as clear as the product. This policy applies when Iluvora begins accepting paid reservations, pilots, setup fees or subscriptions.
Last updated: 19 July 20261. The waitlist is free
Submitting the private-beta form does not create a purchase, subscription or automatic charge. No card is requested on the public waitlist page.
2. Fourteen-day money-back period
Unless a checkout page offers more favourable terms, you may request a full refund of your initial Iluvora payment within 14 calendar days of payment. This customer-friendly promise applies in addition to any mandatory consumer rights.
3. Founding Family reservations and setup work
An invited €49 Founding Family reservation is credited toward the future service and may be refunded under the 14-day rule. After the refund period, an unused reservation may still be refunded before personalized onboarding starts. A disclosed personalized setup fee is normally non-refundable after substantial custom processing has begun, except where the service is defective, not delivered or law requires otherwise.
4. Subscription cancellation
You may cancel a recurring subscription at any time before the next renewal. Access normally continues until the end of the paid billing period and no further renewal is charged. We do not normally prorate a period already started unless stated at checkout or required by law.
5. Service problems and incorrect charges
We will refund duplicate or incorrect charges. If a paid service is materially unavailable or not delivered as described, contact us so we can repair, replace, credit or refund the affected service as appropriate. Unauthorized payments should be reported promptly to us and to your payment provider.
6. How to request a refund
Email info@iluvora.com from the address used for payment with your name, payment date, amount and reason for the request. Do not send full card details. We normally answer within two business days and submit approved refunds to the original payment method within five business days. Your bank may need additional time to display the credit.