Fair billing
Refund & Cancellation Policy
We want payment terms to be as clear as the product. This policy applies to Iluvora subscriptions and one-time conversation-credit purchases.
Last updated: 25 July 20261. Registration and checkout
Creating an account does not charge you. Access begins after you select a paid plan and complete Stripe checkout. The price, billing interval and renewal terms are shown before payment.
2. Fourteen-day money-back period
Unless a checkout page offers more favourable terms, you may request a full refund of your initial Iluvora payment within 14 calendar days of payment. This customer-friendly promise applies in addition to any mandatory consumer rights.
3. Digital service and credit top-ups
Conversation-credit top-ups are one-time purchases. If you ask us to begin supplying digital functionality immediately, applicable withdrawal rights may be affected only where the law permits and after the required express consent and acknowledgement. This does not limit remedies for an incorrect charge, defective service or any mandatory consumer right.
4. Subscription cancellation
You may cancel a recurring subscription at any time before the next renewal. Access normally continues until the end of the paid billing period and no further renewal is charged. We do not normally prorate a period already started unless stated at checkout or required by law.
5. Service problems and incorrect charges
We will refund duplicate or incorrect charges. If a paid service is materially unavailable or not delivered as described, contact us so we can repair, replace, credit or refund the affected service as appropriate. Unauthorized payments should be reported promptly to us and to your payment provider.
6. How to request a refund
Email info@iluvora.com from the address used for payment with your name, payment date, amount and reason for the request. Do not send full card details. We normally answer within two business days and submit approved refunds to the original payment method within five business days. Your bank may need additional time to display the credit.